How often can my files be downloaded from Megaupload?
There is no limit! And even better: The more downloads your files get, the more you can earn through our Megaupload Rewards program.
How long does Megaupload store my files?
Your files will be stored forever as long as you are a premium member. If you are a registered user without premium status, your files will be stored until at least 90 days after their last download (you can manually restart that expiration period at any time in the file manager). A file that was uploaded anonymously (that is not owned by any Megaupload user) will be deleted no sooner than 21 days after the last time it was downloaded.
Should I rely on Megaupload as the only place to store my vital files?
No! It is good practice to always keep more than one backup of any file you cannot afford to lose. Although we are going to great lengths to ensure the long-term integrity and availability of your data, there is always a (very slim) chance of a loss - e.g. because of natural disasters affecting our data centers or someone reporting an acceptable use policy violation affecting your files or files appearing in their context. We take no responsibility for the long-term availability of your files!
What is the maximum file size I can upload?
If you'd like your file to be downloadable by everyone, make sure not to exceed the limit of 500 MB. Larger files can only be downloaded by premium users.
Which files are allowed to be uploaded?
All files that do not violate our terms of service or the laws of concerned countries. This means that files violating copyrights, or containing pornography, are forbidden and will be removed as soon as we notice. If you see such files on Megaupload, we would be glad if you notified us: Simply file an abuse report on our front page.
Can I upload more than one file at a time?
Sure! You can either open multiple upload windows or use the Multi file uploader (available in the icon box). For improved upload performance and comfort, we recommend using our toolbar or the Mega Manager instead of uploading from your web browser.
Where do I see the link of my uploaded file?
You will see it in the upper right corner once your upload is completed. If you entered your e-mail address before uploading, you will also receive an e-mail with both the download and its accompanying delete link. If you upload files frequently, you may wish to sign up for your personal online storage account. It's free, and it allows you to comfortably manage your file portfolio in our innovative file manager.
Can I include links to uploaded images directly in HTML files?
Unortunately not. Like most major free services on the Internet, we have to ensure that our traffic can be paid for. If the images were embedded directly, we would have no way of showing any advertising.
Can I delete my uploaded files?
Sure you can! If you enter your e-mail address when uploading a file, we will automatically e-mail you two links: a link to download the file, and your private delete link. If you have a free online storage account, you will be able to view and delete your files from within your personal file manager. If you uploaded a file without supplying your e-mail address and without being logged on, you cannot delete it.
I entered my e-mail address with my upload. Will I receive spam?
No, we will never disclose your e-mail address to any third parties.
Why is my upload slow?
Depending on your connectivity to our server network, your upload speed may be limited and slower than what you expect. You may wish to install our Internet Explorer toolbar or our groundbreaking Mega Manager client software for improved upload speed and extended features such as the ability to resume interrupted uploads.
3. File Download Questions
Which download accelerators can I use?
While you can use any of the major download accelerators, we recommend that you use Mega Manager instead. It is a generic download accelerator, but contains additional functionality to take advantage of Megaupload's special features. This is especially true if you own a Megaupload Premium account.
I received a Megaupload link and clicked on it, but I don't see a download link. Help!
If you don't have a premium account and the link you received is not a premium link, you first have to enter a three-letter code to identify yourself as a human being (we had to introduce this feature to combat robots that would otherwise use up too much of our bandwidth). If you cannot see the code, enable the loading of graphics and disable any ad blockers in your browser.
After you entered the code successfully, you will see a timer counting down to 0 (45 seconds for unregistered users, 25 seconds for registered free users). If you have Javascript disabled, you will see a message asking you to enable it instead.
If the file you are trying to download is larger than 500 MB, you can only download it with a premium account. In this case, you will see a "Download with Premium!" message.
I cannot download files at all! What is wrong?
If you do not have a Megaupload Premium account, certain restrictions may prevent you from downloading: We do not allow more than one concurrent download per IP address and also limit the amount of data you can download from our servers within a certain timespan. If you share your IP address with other Megaupload users (e.g. because your ISP uses proxies or NAT), you may be adversely affected by their activities.
I am not downloading/have not downloaded anything, but still get "Download limit exceeded". Why?
It is possible that someone else is already downloading from your IP or has exceeded your newly assigned IP's download quota in a previous session.
There are three ways to work around this issue:
| 1. |
You can try a different port. Some ISPs only enforce proxy use only for connections to port 80. We offer two alternate ports (800 and 1723) that you may try. This will never work if your ISP assigns private (10.*, 172.16-31.*, 192.168.*) IP addresses or uses NAT. |
| 2. |
You can ask your ISP to assign you a public IP address or switch to a different ISP. |
| 3. |
You can buy a premium account, which relieves you of all limitations and allows for unlimited parallel and batch downloads. |
I have tried to change the port, but now I can't download at all.
Click here to reset your port setting.
I cannot open a downloaded file: I get asked for a password, a program to open the file with, or a missing "codec". Help!
Please ask the person you received the file link from for details about the file format, required codecs or passwords. We have no way of finding them out for you.
Can I browse your huge file archive?
No. Not everyone wants his files to be seen or downloaded by anyone. In order to protect privacy and copyrights, it is impossible to download files if you do not know the links. However, if you purchase a Megaupload Premium Account we will give you access to our top100 public files.
Why is my download slow?
Depending on packet roundtrip time and packet loss to our servers, your downloads may be slow. This may also depend on the time of day, so trying again at a different time may solve your problem. Also, using Mega Manager with a Megaupload Premium account will dramatically improve your downloading speed, usually maxing out your Internet connection's bandwidth.
Megaupload is not accessible from my network or country, is it banned or blacklisted?!
The growing popularity of our service forced us to limit the number of concurrent connections from a few countries during peak hours. If you are affected by this policy, signing up for a Megaupload Premium account will solve that problem for you.
If your ISP blocks access to Megaupload, please send us an e-mail, and we will try to find a solution for you or work things out with your network provider. Please e-mail us at support@megaupload.com.
In many cases, using web proxies can solve access problems as well.
4. Payments, Premium Accounts and Premium Links
What is the advantage of a Megaupload Premium account?
You get a lot of extra features for a very small flat fee - starting at USD 4.99 a day: Highest download priority and bandwidth, unlimited downloading (no daily limits, no more annoying "Download limit exceeded" messages), no waiting before a download starts, direct downloads, access to files larger than 500 megabyes, unlimited lifetime of the files in your account throughout the validity period of your premium status, dramatically increased capacity of your file portfolio, and many more.
I have purchased a Premium Account via PayPal - why have I not received my account data yet?
As soon as you have paid for an account, PayPal informs us instantly that your money has arrived. We will then automatically send an e-mail to your primary PayPal e-mail address. Please check that e-mail account - including e-mail spam folders! If you really cannot find our e-mail, we are happy to resend it to you. Also note that certain types of payments (eCheques, and in rare cases also credit card payments) may take up to three days for validation purposes and to prevent fraud.
PayPal doesn't list my country or declines my credit card. What do I do?
Use our alternative payment provider, CommerceGate.
I bought a Megaupload Premium account, but my speed is still lower than my Internet connection's bandwidth?
If your ISP's connectivity to us (packet latency and loss rate) is bad, your transfer speed will suffer even if you have a premium account. In this case, using a download accelerator will speed up your download dramatically. Install Mega Manager and enjoy the ride!
What is a Lifetime Platinum account?
A lifetime platinum account is a premium account that never expires. You pay a one-time fee and enjoy the full range of premium benefits for the rest of your life. Lifetime Platinum accounts are personal, so you cannot include them in your inheritance!
This offering is one of the best deals in the industry and may not be available forever, so get yours now!
Why doesn't the system recognize my new Megaupload Premium account?
Please make sure cookies are enabled in your browser. Also make sure you do not have any cookie blocking or surf protection tools installed. Some firewalls or proxies do this, too. You do not have to accept any cookies, but then you would have to reenter your login data for every file you want to download.
The system says that my account was blocked. Why?
We automatically monitor every account's activity to detect and disable leaked accounts. Please make sure that your account doesn't get into the hands of third parties - do not share it with anyone, not even with people you trust. Megaupload staff will never ask you for your password. When entering your account, make sure that you're really on www.megaupload.com and not on some phishing site. Do not buy accounts from resellers (we don't have any) - they may be cheaper, but they won't last long, and you would have to buy a new one. Depending on the credit card the illegal reseller used to set up your account, you may also become subject to criminal investigation.
People who live in the same household may share a single account.
I would like to sign up for a free account. Where can I do that?
How can I change my password?
My e-mail address or other personal info has changed. How can I update my user records?
I have lost my password. How can I recover it?
5. Online storage
I would like to store a remote file portfolio on your servers, e.g. for off-site backup purposes. What can you offer?
As a free user, you can store up to 50 GB of data in your account. The files will expire after 90 days of inactivity, but you can manually restart that period at any time. If you need more space and don't want to worry about file expiration, you can sign up for a Megaupload Premium account. Files in a such an account will never expire as long as the premium status is active, and you can store up to 250 GB.
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